The Dog Spot Petcare, Inc.  -  909 Ogden Avenue  -  Downers Grove, Illinois 60515

Rules & Regulations

Entrance Requirements for New Dogs

  • Dog(s) must complete an evaluation process (details below)
  • Dog(s) must be 4 months of age or older
  • Dog(s) must be spayed or neutered if over 6 months of age
  • Dog(s) must be current on Rabies, Distemper, Bordatella, H3N8 & H3N2 Canine Influenza vaccinations.  The Dog Spot Pet Resort HIGHLY RECOMMENDS dogs in social environments have the Bordatella, H3N8 AND H3N2 Canine Influenza vaccines to HELP protect them against kennel cough and the dog flu viruses transmitted from dog to dog.
  • Dog(s) must have a negative fecal exam by Zinc Sulfate Centrifugation testing for intestinal parasites including Giardia within the last 30 days prior to first visit with fecal updates every 12 months.  Fecal Tests may be done through The Dog Spot Pet Resort. All samples are sent out to qualified laboratory specialists.  It is IMPORTANT to us that we maintain a clean facility for your dog and our staff.  Testing for and treating any intestinal parasites is the ONLY way to accomplish this.  It is our priority to provide the best environment and we appreciate your support on this matter.
  • Dog(s) must be in good health and flea/tick free
  • Dog(s) must be non-aggressive
  • Dog(s) must have a completed Pet Care Agreement and credit card number on file
  • The Dog Spot Petcare, Inc. does NOT accept full breed/blood Pit Bulls. We welcome Pit Bull Mix breeds to be evaluated for acceptance.  ALL dogs must pass all temperament testing.

 
Doggie Evaluation Process

  • All new guests are evaluated during a FREE day of daycare. Owners must complete our detailed questionnaire so that we can learn all about your dogs individual needs and behavior, sign our daycare evaluation waiver and provide current up to date vaccines minimally showing the state required Rabies vaccination.
  • Easy as 1, 2, 3!
  • Upon acceptance, the above entrance requirements will apply and must be completed prior to using our daycare and boarding services. Our new process will allow us to assess your dogs temperament during a full or half day of daycare and is easy and convenient for dog owners!


OPEN Tours of Facility

Available every Saturday from 11-11:30am and 3-4pm ONLY. No appointment needed. No personal dogs allowed. Come see our facility, meet the staff, and learn about a day in the life of a Dog Spot Dog!

Lobby Hours of Operation

Monday - Friday: 7am - 6:30pm
Saturday:  9am - 5pm
Sunday: 9am - 2pm (Boarding Drop-Off & Pick-Up ONLY)

FREE Puppy Play-Time

Available every Sunday 12pm - 1pm FREE for all puppies up to 6 months old. GREAT for the critical developmental stages of a puppy's life to help grow into a well socialized dog. Owners are welcome to attend with their new puppy to get some well needed play-time, exercise and socialization.

Puppy Play-Time is NOT AVAILABLE during weeks of Holidays and Spring Break due to the large number of boarding dogs in our care. Please call to confirm Puppy Play-Time availability. Thank you!

Late Pick-Up & Early Drop-Off

Additional drop off and pick up times are available for an additional charge (reservations required) of $5.00/half hour.

  • Monday-Friday (7am-6:30pm Regular Hours)
    Early Drop-Off - NOT AVAILABLE
    Late Pick-Up - until 8pm
  • Saturday (9am-5pm Regular Hours)
    Early Drop-Off - 7:30am-9am
    Late Pick-Up - until 7pm
  • Sunday (9am-2pm Regular Hours)
    Early Drop-Off - 7:30am-9am
  • Late Pick-Up - until 5pm

For daycare, dogs will be overnight boarded if owners do not pick up by the last "late" pick up time. For overnight boarding, if owners do not call ahead to alert that dog(s) will not be picked-up on the scheduled day, a double boarding charge will be assessed for each night after the scheduled date of departure.

*Dedicated Personal Care*

Email Reservation Requests anytime to info@dogspot.org or dogspot05@gmail.com 
Open 365 days a year! Conveniently pamper your pooch, all under one WOOF!

Overnight Boarding & Daycare Cancellation

The Dog Spot Pet Resort staff asks that overnight boarding and daycare cancellations be made 48 hours in advance and 72 hours in advance for Holidays. Daycare visitors will be charged their normal rate for a no-show and boarders are charged a one-night cancellation fee. Clients with Holiday boarding reservations that no show or cancel past the 72 hour timeframe will be charged for their full visit. The Dog Spot Pet Resort may have other clients on a waiting list for boarding and or daycare, therefore, this is a strict policy and will be fully enforced.

Holiday Boarding Fee & Deposit

There is an additional fee applied to boarding dogs staying the night of a holiday. Holidays that are recognized by the United States Postal Service and The Dog Spot Pet Resort are:

New Years Day - January 1st
Christmas - December 25th
Thanksgiving - November
Spring Break - March/April
Easter Sunday
Memorial Day - May
Independence Day - July 4th
Labor Day

This rate is only for the holiday night of boarding and will be applied to your bill as a Holiday Boarding Fee based on the number of dogs boarding in the same family (see website for holiday rates). A ONE NIGHT deposit for boarding during a holiday stay and a valid credit card on file are REQUIRED to book any holiday boarding reservation.

Overnight Boarding Check-in & Check-out Times

Overnight boarders may check in at any time during business hours on their arrival date. Check-out time is by 10am on the scheduled date of departure. If overnight guests are not picked-up by the check-out time, applicable daycare rates will apply. All guests must be picked-up during business hours on their scheduled date of departure or additional fees may apply.

Dog Fights

The key to dog fights is prevention. The Dog Spot Pet Resort does not accept aggressive dogs. Our thorough interview process screens for aggression. If an accepted dog exhibits unacceptable behavior, the dog is given a timeout and the owner is informed of the concern. The Dog Spot will work with the owner to resolve the problem or the dog will be asked to not return to daycare. All staff members are also certified Pet Care Technicians through PCSA, are American Red Cross Pet First Aid/CPR certified and work daily with staff dog trainer/behaviorist to keep your dog safe, clean and well cared for.

Dog Injuries or Illnesses

All dogs are constantly supervised and monitored, however, should any dog become sick or injured during their stay, The Dog Spot will take the dog to one of the vets listed below. Owners will be responsible for any bills and or fees incurred by a visit to the veterinarian in the case of an emergency. Daily wellness checks are performed at 8am, 11am, 4pm & 8pm to ensure each dogs safety and continuous care. It is the responsibility of The Dog Spot Pet Resort staff to provide quality care to the dogs in our daycare and boarding environment at all times. Hourly observation and wellness checks are required daily looking for cuts, scrapes, eye/ear infections, Papillomavirus, diarrhea, abnormal behavior, etc.

ON CALL VETERINARIAN

Emergency Veterinary Service, LTD.
820 Ogden Ave.
Lisle, IL60532
Phone: (630) 960-2900

OR

Dr. Ken Eisenberg
All Creatures Great and Small
4945 Forest Ave.
Downers Grove, IL60515
Phone: (630) 852-0910

Dog Supervision

The dogs are constantly supervised by a 15:1 dog/employee ratio. Inappropriate play is stopped and good behavior is rewarded. The staff keeps the dogs safe, clean and well cared for. They are never left alone. Check out our LIVE Doggie-Cams so that you can watch your playful pooch during the day too!!

Failing the Evaluation or being Evicted from Daycare

Failing the evaluation process or being evicted from daycare does happen but it's not the end of the world. The Dog Spot Pet Resort wants to do what's best for all the dogs in our care. If your dog fails the evaluation, it does not mean we don't care about your dog. This unique environment may just be too overwhelming. Some dogs just need a little training and socialization before coming to daycare.

Dogs that are Shy or Growl Sometimes

Complete the interview process. If your dog doesn't pass the first time, we can suggest a training class to help teach more appropriate dog-to-dog interactions. If your dog is shy, don't worry. All first timers go through an orientation process so they can meet all the dogs in small groups on their first day. This helps them adjust. Try a half day to keep your dog's stress level low. Give your dog a couple really good treats on your way in the door. Don't act nervous, or your dog will become more nervous. If you are planning on boarding, do a couple daycare sessions first so they can get adjusted before their long stay.

Food

All food is owner supplied to maintain consistency in your dog's diet. If your dog is here for daycare, and you wish for your dog to have lunch, bring your own container or baggie with their name on it. Dogs are not given anything you don't supply or approve. Most dogs do fine without lunch but it is your choice. There is no food allowed in the daycare play areas so all dogs are separated and fed individually.

Toys or Beds

Do not bring toys or beds for Daycare Day Play, but for Overnight boarding you can bring anything you like to make your dog feel more at home as those items stay in their individual kennels. The Dog Spot Pet Resort supplies safe toys for the scheduled "toy time" and "tennis ball play" in the daycare environment. These sessions are at scheduled times and controlled by the staff so that dogs do not become toy possessive or aggressive. Dog daycare is for group play, interaction, socialization and exercise!

Collars and Leashes

All dogs must have a collar with a tag that has your current contact info on it, as well as the dog's name. We will remove your dog's collar and leash when entering the play area to prevent collars getting caught up during play. All of your dog's items will be hung on their personal hook with your dog's name and picture on it.

Water

There is ALWAYS plenty of fresh water available to your dog!

LIVE Doggie-Cams

The Dog Spot Petcare, Inc. offers LIVE online Doggie-Cams for you to see what you furry friend is doing during the day. Simply log onto the Internet and go to our website (www.dogspot.org). Click on the tab for the Doggie-Cams and watch away!

A Clean & Safe Facility

The Dog Spot Pet Resort uses specialized cleaners and disinfectants that are specifically designed for kennels. Our facility also has specialized air purification and disinfecting systems to keep the air we breathe clean and safe from impurities. As always, we are constantly dog proofing and checking for safety issues at our location!

Payment Methods

Payment for services rendered is due upon check-out. The Dog Spot Petcare gladly accepts Visa, MasterCard, Discover Card, check or cash.

Questions

Please feel welcome to contact The Dog Spot Pet Resort at (630) 795-0099 with any questions or concerns. Our friendly staff will be happy to assist you.

© 2014-2017 The Dog Spot Petcare, Inc.  -  909 Ogden Avenue  -  Downers Grove, Illinois 60515