Dogtopia of Downers Grove  -  909 Ogden Avenue  -  Downers Grove, Illinois 60515

Rules & Regulations

Entrance Requirements for New Dogs

  • Dog(s) must complete an evaluation process / Meet & Greet (details below)
  • Dog(s) must be 4 months of age or older
  • Dog(s) must be spayed or neutered if over 7 months of age
  • Dog(s) must be current on Rabies, Distemper, Bordatella, H3N8 & H3N2 Canine Influenza vaccinations.  Dogtopia of Downers Grove HIGHLY RECOMMENDS dogs in social environments have the Bordatella, H3N8 AND H3N2 Canine Influenza vaccines to HELP protect them against kennel cough and the dog flu viruses transmitted from dog to dog.
  • Dog(s) must have a negative fecal exam within 12 months.  
  • Dog(s) must be in good health and flea/tick free
  • Dog(s) must be non-aggressive
  • Dog(s) must have a completed Pet Care Agreement and credit card number on file
  • Dogtopia does NOT Breed Discriminate.  ALL dogs must pass all temperament testing.

 
Dog Evaluation Process - Meet & Greet

  • All new guests are evaluated during a 1/2 day of daycare. Owners must complete our detailed questionnaire so that we can learn all about your dogs individual needs and behavior, sign our daycare evaluation waiver and provide current up to date vaccines minimally showing the state required Rabies vaccination.
  • Easy as 1, 2, 3!
  • Upon acceptance, the above entrance requirements will apply and must be completed prior to using our daycare and boarding services. Our new process will allow us to assess your dogs temperament during a full or half day of daycare and is easy and convenient for dog owners!


OPEN Tours of Facility

Lobby Hours of Operation

Monday - Friday: 7AM to 7PM 
Saturday:  9AM to 5PM
Sunday: 9AM to 2PM

FREE Puppy Play-Time

Available every Sunday 12pm - 1pm FREE for all puppies up to 6 months old. GREAT for the critical developmental stages of a puppy's life to help grow into a well socialized dog. Owners are welcome to attend with their new puppy to get some well needed play-time, exercise and socialization.

Puppy Play-Time is NOT AVAILABLE during weeks of Holidays and Spring Break due to the large number of boarding dogs in our care. Please call to confirm Puppy Play-Time availability. Thank you!

*Dedicated Personal Care*

Email Reservation Requests anytime to:  downersgrove@dogtopia.com

Open 365 days a year!

Overnight Boarding & Daycare Cancellation

The Dogtopia staff asks that overnight boarding and daycare cancellations be made 48 hours in advance and 72 hours in advance for Holidays. Daycare visitors will be charged their normal rate for a no-show and boarders are charged a one-night cancellation fee. Clients with Holiday boarding reservations that no show or cancel past the 72 hour timeframe will be charged for their full visit. Dogtopia may have other clients on a waiting list for boarding and or daycare, therefore, this is a strict policy and will be fully enforced.

Holiday Boarding Fee & Deposit

There is an additional fee applied to boarding dogs staying the night of a holiday. Holidays that are recognized by the United States Postal Service and Dogtopia are:

New Years Day - January 1st
Christmas - December 25th
Thanksgiving - November
Spring Break - March/April
Easter Sunday
Memorial Day - May
Independence Day - July 4th
Labor Day

This rate is only for the holiday night of boarding and will be applied to your bill as a Holiday Boarding Fee based on the number of dogs boarding in the same family (see website for holiday rates). A ONE NIGHT deposit for boarding during a holiday stay and a valid credit card on file are REQUIRED to book any holiday boarding reservation.

Overnight Boarding Check-in & Check-out Times

Overnight boarders may check in at any time during business hours on their arrival date. Check-out time is by 10am on the scheduled date of departure. If overnight guests are not picked-up by the check-out time, applicable daycare rates will apply. All guests must be picked-up during business hours on their scheduled date of departure or additional fees may apply.

Dog Injuries or Illnesses

All dogs are constantly supervised and monitored, however, should any dog become sick or injured during their stay, Dogtopia will take the dog to one of the vets listed below. Owners will be responsible for any bills and or fees incurred by a visit to the veterinarian in the case of an emergency. Daily wellness checks are performed at 8am, 11am, 4pm & 8pm to ensure each dogs safety and continuous care. It is the responsibility of the Dogtopia staff to provide quality care to the dogs in our daycare and boarding environment at all times. Hourly observation and wellness checks are required daily looking for cuts, scrapes, eye/ear infections, Papillomavirus, diarrhea, abnormal behavior, etc.

ON CALL VETERINARIAN

Emergency Veterinary Service, LTD.
820 Ogden Ave.
Lisle, IL60532
Phone: (630) 960-2900

OR

Dr. Ken Eisenberg
All Creatures Great and Small
4945 Forest Ave.
Downers Grove, IL60515
Phone: (630) 852-0910

Dog Supervision

The dogs are constantly supervised by employees. Inappropriate play is stopped and good behavior is rewarded. The staff keeps the dogs safe, clean and well cared for. They are never left alone. Check out our LIVE Doggie-Cams so that you can watch your playful pooch during the day too!!

Failing the Evaluation or being Evicted from Daycare

Failing the evaluation process or being evicted from daycare does happen but it's not the end of the world. Dogtopia wants to do what's best for all the dogs in our care. If your dog fails the evaluation, it does not mean we don't care about your dog. This unique environment may just be too overwhelming. Some dogs just need a little training and socialization before coming to daycare.

Food

All food is owner supplied to maintain consistency in your dog's diet. If your dog is here for daycare, and you wish for your dog to have lunch, bring your own container or baggie with their name on it. Dogs are not given anything you don't supply or approve. Most dogs do fine without lunch but it is your choice. There is no food allowed in the daycare play areas so all dogs are separated and fed individually.

Toys or Beds

Do not bring toys or beds for Daycare Day, but for Overnight boarding you can bring anything you like to make your dog feel more at home as those items stay in their individual kennels. Dog daycare is for group play, interaction, socialization and exercise!

Collars and Leashes

All dogs must have a collar with a tag that has your current contact info on it, as well as the dog's name. We will remove your dog's collar and leash when entering the play area to prevent collars getting caught up during play. All of your dog's items will be hung on their personal hook with your dog's name and picture on it.

Water

There is ALWAYS plenty of fresh water available to your dog!

LIVE Doggie-Cams

Dogtopia of Downers Grove offers LIVE online Doggie-Cams for you to see what you furry friend is doing during the day. Simply log onto the Internet and go to our website (www.dogspot.org). Click on the tab for the Doggie-Cams and watch away!

A Clean & Safe Facility

Dogtopia uses Health Technologies specialized cleaners and disinfectants which are specifically designed for pet care facilities. Our facility also has specialized air purification and disinfecting systems to keep the air we breathe clean and safe from impurities. As always, we are constantly dog proofing and checking for safety issues at our location!

Payment Methods

Payment for services rendered is due upon check-out. Dogtopoia gladly accepts AMEX, Visa, MasterCard, Discover Card, check or cash.

Questions

Please feel welcome to contact Dogtopoia of Downers Grove at (630) 795-0099 with any questions or concerns. Our friendly staff will be happy to assist you.

 

© 2014-2018 Dogtopia of Downers Grove  -  909 Ogden Avenue  -  Downers Grove, Illinois 60515